Reviews

Customer for life!

Great customer service and professionalism! They came out and estimated an affordable repair cost!

- Sandy T.

Great Service!

After getting 4 quotes to replace my furnace and AC unit, I ended up selecting Allen Air/Rocklin Heating and Air. Brandon even came back to requote me because I had concerns with my ducting. His quote was the lowest by far. Today was the installation. The crew was super polite, clean and competent. The whole process from start to finish was great with Brandon following up with me every step of the way. I chose a 2 stage AC unit and single stage furnace using Bryant products. I am very happy.

- Donna B.

Very Satisfied

Rocklin (formerly Allen) did a wonderful job of responding to my need for quick resolution to the problem of my dying furnace during a cold spell. Got an almost immediate call to my inquiry and the technician was able to come out within a couple of hours. He explained the problem carefully as well as my options. I chose to purchase a new furnace and Rocklin was able to install it the following day. Good price. Very professional installers. Furnace is quiet and working well!!

- Mary T.

Highly Recommend!

Really impressed with their professionalism, timely response, and fair pricing. Highly recommend them! I will keep them in mind for any future HVAC issues. Van was great!

- Past Customer

Friendly staff!

By far one of the best!! Honest, knowledgeable, excellent customer service and very reasonably priced. Highly recommended.

- Kimberly P.

Friendly staff!

I was looking for Ac/heater repair vendors for one of the properties I manage. They were quick to respond and updated me frequently on their eta. They identified the issue quickly and came out with a solution and affordable repair cost. Great customer service and wholesome technician. Thanks Van!

- Sandy T.

Excellent Service

Excellent service. The technician arrived on time. Great communication leading up to the appointment. Very friendly and thorough. Was able to complete my issue in a timely manner. Technician also wore a mask. Would recommend!

- James H.

Happy Customer!

Since it is a 4 hour window, I was pleased when I received two texts. One to say he was coming and one to say he was here. Van, the technician, was pleasant and very clear in explaining what he was doing and why he was doing it. Before he left he made sure I understood. The fee was in line with technical services. Very happy, and would call them again.

- Mary S.

Fantastic Crew

Fantastic! They came in and diagnosed the problem within minutes. The first mechanic didn’t have the right sized part and tested his theory with a bigger and more expensive part. Instead of trying to sell me the bigger part, he called another mechanic who had the right size to bring it over. My A/C was completely fixed in a very reasonable amount of time. Would highly recommend!

- Eldred

Happy Customer!

Van was awesome! Very polite and competitive in price. Liked that he wasted no time and was very transparent showing me what the problem was and he repaired it quickly and affordably. Definitely would recommend them to friends and family.

- Jay F.

Highly Recommend!

Very prompt & efficient! Kept me informed throughout the job, had the part needed for the repair. My air conditioner was up & running the same day I called. I would definitely recommend for service.

- Blake S.

Professional Team

Van was extremely friendly, super-knowledgeable, and completely professional. He arrived early on in the stated time window, which is greatly appreciated. The A/C diagnosis was done within just a few minutes, and the repair was complete in no time at all. He and I both wore masks out of mutual respect, but he didn’t even need to come inside. A totally positive experience. I’ll definitely call again for any HVAC issues that crop up. Thanks!

- Daniel S.

Happy Customer

Scheduling was very easy, accommodating and fast. Van, tech who came in for our thermostat repair was very knowledgeable and fast to work. He gave me some common beginner mistakes in diagnosing thermostat errors. Kudos to this company!

- Yorf C.

Great Service

Van explained everything necessary to get my A/C operating again. I really appreciate that this technician was not trying to upsell, just repair and do what was needed. I will not hesitate to call them when needed.

- Rick A.

Happy Customer!

Great service and on time! Fair pricing - recommend for sure!

- Beth T.

Great Service!!

These guys rock! Great service and fair prices.  Went through my whole system even the filters. In fact did better than I expected. Will only use them going forward.

- Antonio D.

Rockstar HVAC Company

These guys rock. Responded during a heat wave. Diagnosed the issue immediately, replaced an electrical component they had in the truck. Fast, impressively competent, very reasonably priced. Had been referred by a close friend after his satisfying furnace install. I am soooo pleased.

- Michael M.

Great Service!!

Since it is a 4 hour window, I was pleased when I received two texts. One to say he was coming and one to say he was here. Van, the technician, was pleasant and very clear in explaining what he was doing and why he was doing it. Before he left he made sure I understood. The fee was in line with technical services. Very happy, and would call them again.

- Mary S.

Happy Customer!

Thank you for the same day service, which was a lifesaver considering our A/C just went out. You guys were not only on time but early, professional, and efficient. And more importantly, didn't price gouge me and got my A/C running right away. I recommend Allen's business to anyone who appreciates honesty nowadays. Our A/C is old and he could have easily taken advantage of this but didn't.

- Maria S.

Happy Customer!

I can't thank them enough for their outstanding job and excellent customer service! I needed a new air conditioning unit. They didn't have the one that I wanted in stock that I have to wait two weeks to get them while the temperature is around 90s in my area. Instead of having me wait, they upgraded the unit without any extra cost! Not only they did an excellent job, but they also gave me a $1200 upgrade for FREE!!!

- Yumi E.

Great Service!!

Fast friendly and honest hvac company. Will always be my go to company. They came fast when I really needed them. Van was great and my family really is thankful that we have a running AC.

- Andrew K.

Highly recommend!!

Highly recommend!! They got us in immediately and did an amazing job with installing AC in our home and replacing our furnace. Everyone was extremely professional, on time, and left my house spotless.

- Christian S.

Happy Customer

Very happy with Allen Air. The technician Martin Garcia was very professional, on time, super nice & fixed my AC! He had another technician with him, but unfortunately I didn’t get his name, but he was the same as Mr. Garcia. Professional, kind and helped fix the AC unit. Great company!

- Lacy H.

Highly Recommend!

These guys did a great job. We contacted them and they got back to us right away. They came out on time and explained everything as they worked. Van did a great job.  Highly recommended.

- Don C.

Highly Recommend!

Excellent communication and came on time. Had them replace all my duct work and it increased air flow through all of my vents. Workers all wore masks and were very respectful and laid down protection for my floors. They also laid out my duct work in a way that increased my storage space too!!!

- Wayne A.

Highly Recommend!

Excellent and Professional Service from first contact to a great technician that came out. Van the tech was professional, knowledgeable and sincere. Allen Air was very communicative at all steps. They responded to me quickly, sent texts of confirmation of the appointment day and time. Sent text the same day letting us know the tech name and when they would be here. They were also on time. This company is a breath of fresh air and will use them again and refer them.

- L.D.

Friendly staff!

Van investigated an issue I was having with my AC unit.  He provided a solution, and then called his office to double-check that I am getting the best price for the service.  He offered troubleshooting steps to check for this issue in the future.  Thanks, Van!

- Chris S.

Happy Customer!

Our appliances have been changed with no hassle and in the speediest fashion. All installed and fixed up on the same day we called. Very happy!

- Nu L.

Knowledgeable and Fair

Our heating system was not working properly. They sent a technician to fix it. At the first visit they were not able to find out the issue but when we reached out to them and told them it wasn't fixed then their great customer service took care well of us and they quickly scheduled for the next visit and they fixed it. They are a very responsible and nice team.

- Ali M.

Great Service!!

Very high quality service.  Had air back and working in the minimum amount of time.  My wife and I are finally realizing that our air conditioning has not been working correctly for a while now.  Having these guys come out made that abundantly clear.  Great guys.

- James G.

Very Satisfied

Excellent service. Very presentable, patient. Answered all questions. Hired him to do maintenance on 5 year old ac/ heat pump
that has never had any maintenance. Showed us dog hair matted around coils, explained what we could expect in terms of cooling, etc. Very efficient. Would recommend him. Also asked 2 others what they would charge and he was the lowest bidder.

- Paul L.

Fair Pricing!

There is no better service available. I'd contacted them yesterday describing the disaster of service people that tried to rip me off big time. He gave me an estimate of his service that was $200 less than the crooks that I'd initially contacted. They showed up on time, did the work, and were gone in 30 minutes. If only every business could be run this way...Thanks, lads! You're top shelf!

- Stacy H.